Support Center

1. Download Building Better from the App Store
2. Open the app and tap "Sign Up"
3. Enter your email address and create a password
4. Verify your email (check spam folder if needed)
5. Complete the brief onboarding survey

No credit card required for the free tier.

Building Better currently supports:

• iPhone: iOS 15.0 or later
• iPad: iPadOS 15.0 or later
• Web Dashboard: Any modern browser (for account management only)

Android version coming in 2025. Sign up for updates at buildingbetterai.com

Yes! We offer a free tier with no credit card required:

• 5 AI conversations per month
• 3 life skills modules
• 3-day mood history
• Crisis resources (always free)

Premium features ($19/month or $190/year) include unlimited conversations, 60+ modules, advanced analytics, and more. See pricing details

Yes. We take your privacy extremely seriously.

• ✅ All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• ✅ We NEVER sell your personal or health data
• ✅ Firebase/Google Cloud infrastructure with HIPAA-compliant practices
• ✅ Anonymous authentication options available
• ✅ Regular security audits

Read our full Privacy Policy for details.

Absolutely not. If your company provides Building Better as a benefit:

• ❌ Employers cannot see your conversations
• ❌ They cannot access your mood logs
• ❌ They cannot identify individual users
• ✅ They only see aggregated, anonymized team wellness metrics

Example: "25% of team shows improved mood trends" (not "John's mood score is X").

Your mental health data is yours alone.

You have the right to delete your account at any time:

Method 1 - In the App:

1. Open Building Better
2. Go to Settings → Account
3. Tap "Delete Account"
4. Confirm deletion (this is permanent)

Method 2 - Email Request:

Email privacy@buildingbetterai.com with subject line "Account Deletion Request" from your registered email address.

Timeline:

• Your account is immediately disabled
• All personal data permanently deleted within 30 days
• Backup copies removed within 90 days
• De-identified research data may be retained (cannot be linked back to you)

Yes! You can export all your data in machine-readable format (JSON):

1. Go to Settings → Account → Data Export
2. Tap "Request Export"
3. You'll receive a download link via email within 48 hours

Exported data includes: mood logs, conversation transcripts, life skills progress, and analytics.

Option 1 - In the App:

1. Tap the "Upgrade" button in the app
2. Choose Monthly ($19) or Annual ($190)
3. Complete payment via Apple Pay or credit card

Option 2 - Web Dashboard:

1. Go to buildingbetterai.com/account
2. Log in with your credentials
3. Navigate to "Subscription" tab
4. Select your plan and complete payment

14-day money-back guarantee on annual plans.

You can cancel anytime—no penalties or fees.

If you subscribed through the App:

1. Open iPhone Settings
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select "Building Better"
5. Tap "Cancel Subscription"

If you subscribed through our website:

1. Log in at buildingbetterai.com/account
2. Go to "Subscription" tab
3. Click "Cancel Subscription"

Or email: billing@buildingbetterai.com

Important: Cancellation takes effect at the end of your current billing period. You retain access until then. No partial refunds for unused time.

• 14-Day Money-Back Guarantee: First-time annual subscribers can request a full refund within 14 days (email billing@buildingbetterai.com)
• No Partial Refunds: No refunds for partial months or unused portions of subscriptions
• Extenuating Circumstances: We handle exceptions on a case-by-case basis—contact us if you have special circumstances

Yes! We offer 50% off Premium for:

• Students (valid .edu email required)
• Non-profit employees
• Military/veterans
• First responders

Email billing@buildingbetterai.com with proof of eligibility (student ID, employee badge, etc.).

No. Building Better is NOT a substitute for professional therapy or mental health treatment.

We are:

• ✅ A monitoring tool for tracking mental wellness
• ✅ A support companion for emotional regulation
• ✅ An educational platform for learning coping skills
• ✅ A data instrument for behavioral intelligence

We are NOT:

• ❌ A diagnostic tool
• ❌ A treatment for mental illness
• ❌ A replacement for medication
• ❌ Emergency mental health services

We strongly encourage using BB alongside professional care. Think of us as a supplement to therapy, not a replacement.

Our AI is built on advanced language models (powered by OpenAI) with specialized training in:

• Cognitive Behavioral Therapy (CBT) principles
• Dialectical Behavior Therapy (DBT) techniques
• Motivational Interviewing
• Trauma-informed care approaches

Safety Features:

• 🚨 Crisis keyword detection (automatically shows 988 resources)
• 🤖 Trained to avoid giving medical advice or diagnoses
• 📚 Responses based on evidence-based practices
• 🔒 Conversations are private and encrypted

Limitations: AI cannot replace human therapists. It cannot detect tone, nonverbal cues, or fully understand complex trauma. Always seek professional help for serious mental health concerns.

If our AI detects language indicating suicidal thoughts or severe distress, we:

1. Immediately display crisis resources:
   • 988 Suicide & Crisis Lifeline (one-tap to call)
   • Crisis Text Line
   • Local emergency services (911)
2. Pause AI conversation and encourage you to seek professional help
3. Provide safety planning resources if you choose to continue

What we DON'T do:

• ❌ We do NOT contact emergency services on your behalf (you must do this)
• ❌ We do NOT notify anyone else (family, employers, etc.)
• ❌ We are NOT a real-time crisis intervention service

If you're in crisis, please call 988 or 911 immediately.

Mood tracking accuracy depends on consistent, honest self-reporting. Our analytics are based on:

• Your daily mood check-ins
• Behavioral patterns (app usage, conversation topics)
• Life skills practice frequency

Tips for accurate tracking:

• Log your mood at the same time each day
• Be honest (your data is private)
• Add context notes when possible
• Use the app for at least 2 weeks to see meaningful patterns

Quick fixes to try first:

1. Force close and reopen: Double-click home button (or swipe up), swipe BB away, reopen
2. Check for updates: Open App Store → Updates → Update BB if available
3. Restart your device: Power off completely, wait 30 seconds, power on
4. Check internet connection: BB requires internet to sync data
5. Free up storage: Delete unused apps/photos (BB needs ~200MB free space)
6. Reinstall the app: Delete BB, reinstall from App Store (your data is saved in the cloud)

Still having issues? Email bugs@buildingbetterai.com with:

• Device model (iPhone 14, iPad Pro, etc.)
• iOS version (Settings → General → About)
• Description of the problem
• Screenshots if possible

1. Check spam/junk folder (our emails sometimes get filtered)
2. Wait 10 minutes (email delivery can be delayed)
3. Add us to contacts: Add support@buildingbetterai.com to your contacts
4. Resend verification: In app, go to Settings → Account → Resend Verification
5. Check email address: Make sure you entered it correctly during signup

Still no email? Contact support@buildingbetterai.com

1. On the login screen, tap "Forgot Password?"
2. Enter your email address
3. Check your email for a password reset link (check spam if needed)
4. Click the link and create a new password
5. Log in with your new password

Link expired? Request a new one—reset links are valid for 1 hour.

Organization admins can access the dashboard at:

buildingbetterai.com/enterprise

Log in with your admin credentials (provided during onboarding). If you don't have access, contact your organization's BB administrator or email enterprise@buildingbetterai.com.

Yes! If you leave your organization or want to keep your data:

1. Before leaving your org, go to Settings → Account → Export Data
2. After losing enterprise access, create a new personal account
3. Contact support@buildingbetterai.com to request data migration

Note: You'll need to subscribe to Premium to retain full features.